Trust Center#

The company restricts privileged access to encryption keys to authorized users with a business need.

The company completes termination checklists to ensure that access is revoked for terminated employees within SLAs.

The company requires authentication to the "production network" to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.

The company's production systems can only be remotely accessed by authorized employees possessing a valid multi-factor authentication (MFA) method.

The company's production systems can only be remotely accessed by authorized employees via an approved encrypted connection.

The company's network is segmented to prevent unauthorized access to customer data.

The company reviews its firewall rulesets at least annually. Required changes are tracked to completion.

The company uses firewalls and configures them to prevent unauthorized access.

The company deploys anti-malware technology to environments commonly susceptible to malicious attacks and configures this to be updated routinely, logged, and installed on all relevant systems.

The company requires employees to acknowledge a code of conduct at the time of hire. Employees who violate the code of conduct are subject to disciplinary actions in accordance with a disciplinary policy.

The company has a mobile device management (MDM) system in place to centrally manage mobile devices supporting the service.

The company requires employees to complete security awareness training within thirty days of hire and at least annually thereafter.

The company performs control self-assessments at least annually to gain assurance that controls are in place and operating effectively. Corrective actions are taken based on relevant findings. If the company has committed to an SLA for a finding, the corrective action is completed within that SLA.

The company's formal policies outline the requirements for the following functions related to IT / Engineering: vulnerability management; system monitoring.

The company's datastores housing sensitive customer data are encrypted at rest.

The company has Business Continuity and Disaster Recovery Plans in place that outline communication plans in order to maintain information security continuity in the event of the unavailability of key personnel.

The company has a configuration management procedure in place to ensure that system configurations are deployed consistently throughout the environment.

The company has a formal systems development life cycle (SDLC) methodology in place that governs the development, acquisition, implementation, changes (including emergency changes), and maintenance of information systems and related technology requirements.

The company's board of directors has a documented charter that outlines its oversight responsibilities for internal control.

The company management has established defined roles and responsibilities to oversee the design and implementation of information security controls.

The company maintains an organizational chart that describes the organizational structure and reporting lines.

The company's information security policies and procedures are documented and reviewed at least annually.

The company has security and privacy incident response policies and procedures that are documented and communicated to authorized users.

The company's security and privacy incidents are logged, tracked, resolved, and communicated to affected or relevant parties by management according to the company's security incident response policy and procedures.

The company provides guidelines and technical support resources relating to system operations to customers.

The company specifies its objectives to enable the identification and assessment of risk related to the objectives.

The company's risk assessments are performed at least annually. As part of this process, threats and changes (environmental, regulatory, and technological) to service commitments are identified and the risks are formally assessed. The risk assessment includes a consideration of the potential for fraud and how fraud may impact the achievement of objectives.

The company has a documented risk management program in place that includes guidance on the identification of potential threats, rating the significance of the risks associated with the identified threats, and mitigation strategies for those risks.

The company has a vendor management program in place. Components of this program include: critical third-party vendor inventory; vendor's security and privacy requirements; and review of critical third-party vendors at least annually.

The company has formal retention and disposal procedures in place to guide the secure retention and disposal of company and customer data.

The company has a data classification policy in place to help ensure that confidential data is properly secured and restricted to authorized personnel.

The company purges or removes customer data containing confidential information from the application environment, in accordance with best practices, when customers leave the service.